Refund policy

Our products are made to order, with each piece crafted individually after your order is placed.

Cancellations are accepted only within 24 hours after an order is placed. Because production begins after that period, we cannot accept cancellations, returns, or exchanges for customer convenience.

If your item arrives damaged or defective, or if you receive an item different from what you ordered, please email info@createbetter.co.jp within 7 days of delivery. Include your order number and photographs clearly showing the item's condition.

If we confirm a defect or shipping error, we will arrange a repair, replacement, or refund at our expense. If a replacement is unavailable due to inventory or production circumstances, we will refund the product price.

We cannot accept returns or exchanges if more than 7 days have passed since delivery, if you did not contact us in advance, if the item has been used, or if it has been damaged or soiled through the customer's responsibility.

Variations in wood grain, knots, color, finish, welds, and similar details naturally result from handcrafting and the use of natural materials. Variations within the scope described on the product page are not considered defects.

Please contact us before returning any item. We cannot accept collect-on-delivery returns sent without prior notice.